Referral Program:
SNARSCA and Southwest Gas worked together to promote a referral program for customers seeking pilot light relights.  SNARSCA members reported getting as many as 100 additional calls in 2000 through the referral program.

Southwest Gas No Longer Relights Pilots, Repairs Furnaces Gas Company Partners with SNARSCA to Provide Referrals by Joe Wheeler Southwest Gas is out of the pilot light and furnace repair business. And SNARSCA members will get the calls... see rest of story...

SNARSCA / Southwest Gas  Referral Program Explained Special to The Construction Zone "We have 340,000 work orders a year, and we just can’t keep up," said Bill Laub, Jr., of Southwest Gas, at the September SNARSCA meeting. Laub serves as a director for SNARSCA, and helped design the new referral program in which the gas company will refer customers requesting certain services to SNARSCA. The calls will go to an answering service, and the customer given the names of three SNARSCA member contractors to help with their service needs. Laub drew a distinction between the new program and Southwest Gas’ long running "Energy Services Referral Program." That program was open to non-SNARSCA members while the new referral program is geared to members of the association. With the valley growing as it is, Southwest Gas is shedding services in order to keep up with demand. Such work as furnace relights, furnace replacement and gaslight service will no longer be done by the utility. Those calls will go to SNARSCA members... see rest of story...

Information about joining the association's referral program can be found by contacting:

Po Box 26116

Las Vegas, NV 89126

(702) 648-8486

 

From The Construction Zone

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